Shipping policy
Our Shipping Policy
Our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as
safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how
and when your order will ship. If you can't find the information you're looking for, don't forget we're always here to
help! Chat, call, or email us, and we'll be in touch shortly.
For freight items, curbside delivery is defined as a signature-required curbside delivery. Curbside delivery carriers
will NOT carry your delivery up stairs or enter your home under any circumstances. For information about our
white glove service, see "Premium White Glove Service" below.
Concept Design is NOT responsible for any incurred storage fees or held shipment charges should you choose to
delay shipment. Concept Design is NOT responsible for any charges due to shipping arrangements made without
approval from our shipping department.
Please call customer service at 949-361-0053 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico,
and any US islands only accessible by ferry. For international shipping information, please learn more below under
"International Shipping."
Estimated Shipping Times:
Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you
may easily track your order. The estimated shipping times below represent the amount of time your order will be
in transit once your order has left the factory.
• Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves
the factory.
• Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
• Orders sent via a White Glove Service are delivered on average 4-6 weeks after the order leaves the
factory.
PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it
leaves the factory and do NOT include production time for out of stock or made to order items.
When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery
dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be
required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.
Premium White Glove Service
Some of our products are oversized, heavy, fragile or one of a kind, and you may be required to use our Premium
White Glove Delivery service to ensure that your order arrives safely to your door. If white glove delivery is
selected at checkout (or otherwise requested), you will be charged a pre-determined quoted rate by calling our
customer service number at 949-361-0053, or sending an email to info@conceptdesignoc.com. White Glove
Delivery is also available for you to select as your delivery method on many items even when not required.
When your White Glove Delivery order reaches your local delivery hub, you will be contacted to schedule a byappointment
4-hour delivery window to receive your order. White Glove Delivery is made Monday through Friday,
8 a.m. to 5 p.m.
As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s)
up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is UNABLE to provide
assembly and construction, move existing furniture, or make any modifications to your home. You may add on
assembly services at an additional cost.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that
they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping
charges plus a restocking fee will be deducted from your refund.
Please contact us ahead of time at 949-361-0053 if there are any delivery challenges at your home we should know
about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in
such instances.
Assembly
Some of our items require assembly, which may be purchased at an additional cost. Assembly is only available for
white glove deliveries. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table,
inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification
(e.g. wiring lighting, hanging artwork, etc.).
Expedited Shipping
Expedited shipping is available on select items for an additional cost. Please email us
at info@conceptdesignoc.com to inquire about expediting your order.
International Shipping
We offer international shipping on all items to countries across the globe. Please contact our customer service
department for a quote at 949-361-0053 or info@conceptdesignoc.com International orders will not be
considered complete and will not be charged until you approve the international shipping costs.
Note: Due to size and/or product restrictions, we cannot ship certain items to international destinations. We do
not accept returns on international orders.
Our Customer Service and Shipping Logistics teams are dedicated to getting your purchased items shipped to you as
safely and efficiently as possible. Please make sure to read this shipping policy carefully to learn more about how
and when your order will ship. If you can't find the information you're looking for, don't forget we're always here to
help! Chat, call, or email us, and we'll be in touch shortly.
For freight items, curbside delivery is defined as a signature-required curbside delivery. Curbside delivery carriers
will NOT carry your delivery up stairs or enter your home under any circumstances. For information about our
white glove service, see "Premium White Glove Service" below.
Concept Design is NOT responsible for any incurred storage fees or held shipment charges should you choose to
delay shipment. Concept Design is NOT responsible for any charges due to shipping arrangements made without
approval from our shipping department.
Please call customer service at 949-361-0053 for shipping rates on all orders going to Alaska, Hawaii, Puerto Rico,
and any US islands only accessible by ferry. For international shipping information, please learn more below under
"International Shipping."
Estimated Shipping Times:
Estimated shipping times vary by order. A tracking ID will be emailed to you the day your order ships out so you
may easily track your order. The estimated shipping times below represent the amount of time your order will be
in transit once your order has left the factory.
• Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves
the factory.
• Orders sent via a Freight Carrier are delivered on average 2-3 weeks after the order leaves the factory.
• Orders sent via a White Glove Service are delivered on average 4-6 weeks after the order leaves the
factory.
PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it
leaves the factory and do NOT include production time for out of stock or made to order items.
When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery
dates may vary. In addition, if you elect to use our Premium White Glove Delivery Service (see below) you will be
required to make an appointment for delivery and are responsible for any storage fees or held shipment charges.
Premium White Glove Service
Some of our products are oversized, heavy, fragile or one of a kind, and you may be required to use our Premium
White Glove Delivery service to ensure that your order arrives safely to your door. If white glove delivery is
selected at checkout (or otherwise requested), you will be charged a pre-determined quoted rate by calling our
customer service number at 949-361-0053, or sending an email to info@conceptdesignoc.com. White Glove
Delivery is also available for you to select as your delivery method on many items even when not required.
When your White Glove Delivery order reaches your local delivery hub, you will be contacted to schedule a byappointment
4-hour delivery window to receive your order. White Glove Delivery is made Monday through Friday,
8 a.m. to 5 p.m.
As part of our Premium White Glove Delivery service, we will bring the item(s) into your home, carry your item(s)
up to 1 flight of stairs, and dispose of the packaging materials. Our white glove service is UNABLE to provide
assembly and construction, move existing furniture, or make any modifications to your home. You may add on
assembly services at an additional cost.
Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that
they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping
charges plus a restocking fee will be deducted from your refund.
Please contact us ahead of time at 949-361-0053 if there are any delivery challenges at your home we should know
about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in
such instances.
Assembly
Some of our items require assembly, which may be purchased at an additional cost. Assembly is only available for
white glove deliveries. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table,
inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification
(e.g. wiring lighting, hanging artwork, etc.).
Expedited Shipping
Expedited shipping is available on select items for an additional cost. Please email us
at info@conceptdesignoc.com to inquire about expediting your order.
International Shipping
We offer international shipping on all items to countries across the globe. Please contact our customer service
department for a quote at 949-361-0053 or info@conceptdesignoc.com International orders will not be
considered complete and will not be charged until you approve the international shipping costs.
Note: Due to size and/or product restrictions, we cannot ship certain items to international destinations. We do
not accept returns on international orders.